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Online Canadian Pharmacy / COVID-19 Update

COVID-19 Update |

Orders are successfully being shipped during the coronavirus (COVID-19) pandemic. Our team continues to dispense orders in real-time and arrangements have been made to ensure order processing is expedited. Please see below for more information:


The coronavirus continues to have a dramatic impact on all of us. The team at hopes that you and your family are keeping safe and staying well. We understand the disruption that this pandemic has caused and we value your health and safety as our top priority.

We know how important it is that you receive your medication in a timely manner, and we are grateful for your continued business.

Due to the closure of international borders, we have seen shipping delays over the past few months. Orders are being processed as quickly as possible to reduce these potential delays. While shipping and logistics are regarded as an essential service, it is important to note that we do anticipate that certain packages may be delayed.

We continue to review the situation daily and act accordingly. We have an amazing network of trusted pharmacies that allows us to provide you with safe and affordable medication. To help mitigate shipping delays, we will work with our suppliers to ensure that your order arrives as quickly as possible.

To help us manage these challenges brought on by coronavirus, please place your orders as soon as you can – this includes new prescriptions and refills.

Still have questions? Send us an email at [email protected], call us toll-free at 1-888-630-3338, or use our online chat service.

Thank you for choosing


How will the COVID–19 pandemic affect my order?

We expect that some customers will experience longer than normal shipping times. We are committed to staying informed of logistical challenges and looking for new ways to reduce their impact.

Are you still able to ship medication to the US?

YES. We continue to ship orders to the US. Delays in the shipping process related to COVID-19 restrictions or closures could result in longer than usual shipping times. We anticipate that it may take 2-6 weeks for delivery from Canada and the UK. Further delays may occur from other locations.

Is my Medication still safe?

YES. All medications purchase from are dispensed and shipped using accredited, licensed pharmacies. As a member of the Canadian International Pharmacy Association (CIPA), strict protocols are followed to maintain safety for our customers.

What if we are advised not to leave our home and do not want to fax or mail a prescription. Is there a way for me to email my prescription?

YES. Prescriptions can easily be sent in from home, either via email or uploaded to our website once your order has been submitted. If you have any questions or need help, please do not hesitate to contact us for support.

For your own health and safety, we advise that you follow social distancing and other COVID-19 guidelines set by your local Public Health office and the Centers for Disease Control.

How can I find out the status of my order?

To get updates on the status of your order, please contact us using the “chat” function on our website, or by calling us at 1-888-630-3338.

For more information on the coronavirus (COVID), please visit the following resources:

  • Total number of cases (including new cases): CDC
  • More information on social distancing, quarantine & isolation: Mayo Clinic
  • Advice for public disease control and prevention: WHO
  • Tips for exercising at home: Our Blog

At present, a power outage is affecting some of our services including our call center, email, and live chat. Our customer service is of the utmost importance and our team will tirelessly work until these services may resume. We apologize for any delays or hardships caused by this disruption in service, -- thank you for your patience.