Frequently Asked Questions

Ordering

• How long will it take to get my order?

  • Prescription orders will be shipped within 5 business days of receiving your documents (including prescriptions). Once shipped, it will take approximately 2 – 4 weeks for delivery. OTC orders are shipped within 2 business days. All prescription orders are shipped via Express mail (similar to USPS Mail).

Shipping

• How much do you charge for shipping?

  • Any orders containing prescription items are charged at a flat shipping fee of $9.95USD, regardless of how many items.

• Do you ship to Canada?

  • At this point in time we do not ship any of our products to Canada

• If my spouse and I order, do I have to pay the shipping charge twice?

  • No, all family members living in the same household can register with one customer number, and get their medications delivered for one shipping charge of $9.95. However, each patient will have to fill a separate medical profile.

• Do you ship internationally?

  • No, we do not ship internationally. We only ship medications within the United States.

Payments

• Is it safe to use my credit card?

  • Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.

• What about sales tax?

  • No sales tax is charged.

General Information

• I’m having some negative reactions with my medication. Is there someone that can help me?

  • If the reactions are severe, please contact your local emergency service provider. Our Pharmacy Helpline would be happy to assist you with any medication-related issues at our toll-free number +1-855-218-5085

• What do you do with my personal information?

  • The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.

• Can I return my medications if I no longer need them?

  • Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved, once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. All sales are final. So before ordering (completing your order) please consult with your physician regarding your medications.

• What policies are in place for products listed on www.onlineCanadianPharmacy.com?

  • All prices are subject to change without notice. All prices are also subject to change prior to shipping.

• What if I have a concern about customer service or prices, etc.?

  • Our Customer Care Specialists team works seven days a week and are here to help you. Please call them during our stated business hours.